OTNhub Directory Privacy Considerations

Ontario Health’s OTNhub Directory (the “Directory”) is a collaboration tool accessible on the OTNhub for healthcare professionals. As an OTNhub member organization, Members’ professional profiles, Member organization’s site profile and related clinical programs will be published and available to other OTNhub members to facilitate professional collaboration in support of patient care. Users will only access the Directory for communication in conjunction with the use of OTNhub Services.

The Directory was designed as an easy way for OTNhub users to find the people and places using virtual care and to bring improved access to care for patients across Ontario connecting peers and specialists. Consultant profiles allow individuals to clearly define their specialized areas of practice, the catchment areas they serve, types of referrals they accept, as well as scheduling and referral instructions and protocols. These profiles give referring physicians, OTNhub members and schedulers the vital information required to make virtual care work.

Site Profiles Include:

• Site information (Site ID, Site Name, Site Phone Number, Status, Catchment Area Served, Services and Programs Available)
• Site contact information (Name, Title, Phone Number, Fax Number, Email), and Clinical Protocols & Forms
• Activities (Scheduling and Referral Instructions)
• System profiles (Type, Use, Contact Person for Scheduling Purposes, System Room Description & Purpose, List of Peripherals)

Using the OTNhub Directory

When providing information (Consultant, Site, Telemedicine Coordinators, IT Support, and the like.) to Ontario Health for the purposes of posting to the Directory the information should be used to:

1. Allow yourself, referring physicians, OTNhub Members and OTNhub Scheduling staff to find the closest OTNhub Member site or organization that supports virtual care for patients.
2. Allow you and other OTNhub users to contact each other for the purpose of scheduling virtual care events and the coordination of related referral and consultation activities.

Privacy Considerations

To ensure Ontario Health is protecting the information you share with us, and that you have the necessary consent to post the information on behalf of someone else and/or the organization, please consider these recommendations and best practices when providing information for inclusion in the Directory:

• Ensure that the contact information published to the Directory pertains to your professional or organizational affiliation.
• Contact information provided to Ontario Health should reflect how you can be contacted during normal business hours.
• You determine the amount of contact information you wish to make available for publication in the Directory prior to submitting it to Ontario Health.
• Ensure the contact information published in the Directory is kept current and any changes to this information is updated in a timely manner.
• You are encouraged to customize your settings to indicate whether you accept referrals or other requests.
• If you would like to speak to someone from Ontario Health’s Privacy Team regarding Directory privacy practices, please use our Privacy Contact Form.
• If you suspect a privacy incident has occurred, or is about to occur, contact the Ontario Health Service Desk to report it:
  • Phone: 1-866-250-1554
  • Email: servicedesk@ontariohealth.ca

Together, we continue to learn how to make Virtual Care better. We encourage you to continue reaching out to our Privacy Team. You can submit an inquiry on our webpage Privacy: Contact Us.