OTNhub eVisit Chat Privacy Considerations
High quality videoconferencing provides users with the ability to connect face-to-face virtually, anytime and anywhere with their healthcare provider using smartphones, tablets and other mobile devices. Enabling a chat functionality while engaged in a videoconference provides better service for hearing impaired patients.
The chat feature will have the following functionalities to allow individuals to better manage their privacy:
- Messages are visible to everyone in the eVisit and available only while the eVisit is in progress.
- Messages cannot be deleted or edited after being sent.
- Chat messages are not available once the video call has ended.
- Chat messages are neither stored nor archived.
- Messages can include links, that let you share published images, videos, files, or websites.
- The chat panel also shows when participants join or leave the eVisit.
To reduce the likelihood of privacy or security breaches in these environments and protecting personal health information during a, eVisit, please refer to the following recommended best practices and considerations: OTNhub Hosted Virtual Care Privacy Best Practices.
If you would like to speak to someone from Ontario Health’s Privacy Team regarding privacy practices related to the Chat feature; you can submit an inquiry on our webpage Privacy: Contact Us.
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Last Updated: June 04, 2026
