At Ontario Health, we are committed to doing all we can to respect the core principles of accessibility legislation: dignity, independence, integration and equal opportunity. We will incorporate these principles into our policies, procedures, training and best practices. Our aim is that all Ontarians can access our services and information when and how they need them, regardless of their abilities or disabilities. 

Ensuring our operations are accessible and barrier-free is a shared effort. As an organization, we are dedicated to working with the people of Ontario to make accessibility for everyone a reality. 

Accessibility Documents

For information about our accessibility policy and plan, please download the following documents:

Multi-Year AODA Accessibility Plan

Accessibility for Ontarians with Disabilities Act Policy

AODA Annual Update

Send Feedback or Make a Request 

We welcome and appreciate comments about our programs and services, including feedback on how we can improve the way we serve people with disabilities. You can send your feedback in several ways:

  • Call us at 1-877-280-8538, TTY 1-800-855-0511.
  • Ontario Health uses a free teletypewriter (TTY) service through Bell Relay Service. For instructions, go to the Teletypewriter Service Page
  • Email us at
  • Visit us in person or send mail to:
    Ontario Health
    525 University Avenue
    5th Floor
    Toronto, ON  M5G 2L3

If you request a reply, we will reply as soon as we reasonably can, in a format that is accessible to you. However, some inquiries may take more time than others. We always will respond fully as soon as we are able.

Last Updated: November 28, 2022