Enables health care organizations and clinicians to launch a secure video visit.

Solutions should have web and user interfaces that provide accessibility to Ontarians with disabilities; and comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Solutions will enable patients to import a scheduled event into their calendaring systems (e.g., Google calendar, iCal, Outlook, etc.). Solutions will enable patients to forward a scheduled event to caregivers to participate in the event.

This data could include:

• Negotiated media codecs
• Role of each participant (host, guest) in the event.
• Performance data such as packet loss, jitter.

A common issue that would require investigation is degraded video and audio during a video visit.

An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.

Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.

Solutions should allow clinicians to send and receive patient agreements and other educational materials relating to virtual services.

Virtual visit solutions will allow providers to send surveys to patients in order to: 

• Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
• Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)

Automated OHIP verification can assist clinicians from a claims and medico-legal perspective. It can also make patient registration processes more efficient.

Solutions should verify that the 10-digit OHIP number format is valid.

Solutions can also:

• Verify that number is associated with the patient by matching with registration details
• Verify that the patient’s OHIP number is valid through MOHLTC Health Card Validation (HCV)

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

• FOB + PIN
• Password + Security question
• Password + Authentication app
• Authenticator + SMS/Phone call

Solutions should allow other care team members to join in a secure messaging visit. This can include reading or creating messages.