Vendor Details

VidyoPlatform and VidyoConnect (Healthcare Edition)

By
Vidyo Inc.
Modality
Video
Status
Verified
Attested Date
2021-August-18
Product Version
VidyoConnect™ for Desktop Rel: 22.5.2
Verification standard version
2.0

Solution Provider Details

Other Operating names
Vidyo
Year Business Started
2020

Accessibility Information

Published Accessibility Report
Accessibility report not available
Supported Features
Avoids using colour alone to convey meaning (example: uses symbols to show out of range results, not just red-coloured text)
Closed captions (auto generated, manual, or third-party)
Dark or high contrast modes
Keyboard accessibility
Multi-pinning
Multi-spotlight
Screen reader support

Third Party Information

Recommended Requirements

Vendors need to meet all mandatory requirements in the standard to become Verified. Recommended requirements are additional requirements that health service providers may find beneficial for their clinical practices. Below is a list of recommended requirements that this solution meets. Recommended requirements are based solely on vendor’s information provided to Ontario Health and not verified or validated by Ontario Health.

VidyoPlatform and VidyoConnect (Healthcare Edition)

Enables health care organizations and clinicians to launch a secure video visit.

Solutions should have web and user interfaces that provide accessibility to Ontarians with disabilities; and comply with the Accessibility for Ontarians with Disabilities Act (AODA).

IP Address.

Participant's name, date of birth, gender, and unique identifier i.e., Health card number

Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.

IP Address.

Solutions will enable patients to import a scheduled event into their calendaring systems (e.g., Google calendar, iCal, Outlook, etc.). Solutions will enable patients to forward a scheduled event to caregivers to participate in the event.

IP Address.

This data could include:

  • Negotiated media codecs
  • Role of each participant (host, guest) in the event.
  • Performance data such as packet loss, jitter.

A common issue that would require investigation is degraded video and audio during a video visit.

H.323 ID, E.164 or SIP URI.

An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.

Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.

Solutions should enable a scheduled video visit to be integrated into the external calendaring systems of other clinicians (e.g., HIS, EMR, Outlook).

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

  • FOB + PIN
  • Password + Security question
  • Password + Authentication app
  • Authenticator + SMS/Phone call

Last Updated: June 23, 2025