Vendor Details

WelTel Health

By
WelTel Inc.
Modality
Secure Messaging
Status
Verified
Attested Date
2021-October-21
Product Version
WelTel 5.25.2
Verification standard version
2.0

Solution Provider Details

Full Address
128 West Pender Street,Suite 1400,Vancouver,BC,V6B 1R8,CA
Year Business Started
2013

Accessibility Information

Published Accessibility Report
Accessibility report not available
Supported Features
Avoids using colour alone to convey meaning (example: uses symbols to show out of range results, not just red-coloured text)
Keyboard accessibility
Online booking
Screen reader support

Third Party Information

Recommended Requirements

Vendors need to meet all mandatory requirements in the standard to become Verified. Recommended requirements are additional requirements that health service providers may find beneficial for their clinical practices. Below is a list of recommended requirements that this solution meets. Recommended requirements are based solely on vendor’s information provided to Ontario Health and not verified or validated by Ontario Health.

WelTel Health

Area of Practice.

IP Address.

Participant's name, date of birth, gender, and unique identifier i.e., Health card number

IP Address.

IP Address.

Solutions should allow clinicians to send and receive patient agreements and other educational materials relating to virtual services.

Solutions should not automatically trigger claims submission for all completed virtual visits.

Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).

Automated OHIP verification can assist clinicians from a claims and medico-legal perspective. It can also make patient registration processes more efficient.

Solutions should verify that the 10-digit OHIP number format is valid.

Solutions can also:

  • Verify that number is associated with the patient by matching with registration details
  • Verify that the patient’s OHIP number is valid through MOHLTC Health Card Validation (HCV)

Virtual visit solutions will allow providers to send surveys to patients in order to: 

  • Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
  • Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

  • FOB + PIN
  • Password + Security question
  • Password + Authentication app
  • Authenticator + SMS/Phone call

Last Updated: June 23, 2025