Solutions should have web and user interfaces that provide accessibility to Ontarians with disabilities; and comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Area of Practice.

Participant's name, date of birth, gender, and unique identifier i.e., Health card number

Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.

IP Address.

An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.

Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.

Solutions should not automatically trigger claims submission for all completed virtual visits.

Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).

Clinician experience and efficiency can be improved by creating separate inboxes (groups) for administrative versus clinical messages.

Automated OHIP verification can assist clinicians from a claims and medico-legal perspective. It can also make patient registration processes more efficient.

Solutions should verify that the 10-digit OHIP number format is valid.

Solutions can also:

• Verify that number is associated with the patient by matching with registration details
• Verify that the patient’s OHIP number is valid through MOHLTC Health Card Validation (HCV)

Automated OHIP verification can assist clinicians from a claims and medico-legal perspective. It can also make patient registration processes more efficient.

Solutions should verify that the 10-digit OHIP number format is valid.

Solutions can also:

• Verify that number is associated with the patient by matching with registration details
• Verify that the patient’s OHIP number is valid through MOHLTC Health Card Validation (HCV)

Physicians participating in the provincial pilot identified this feature as important in order to confirm that medical advice has been received before a visit can be completed.

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

• FOB + PIN
• Password + Security question
• Password + Authentication app
• Authenticator + SMS/Phone call

Physicians participating in the provincial pilot identified the ability to flag patient messages for review as important for triaging and care team collaboration purposes.

Solutions should allow other care team members to join in a secure messaging visit. This can include reading or creating messages.