Vendor Details

VirtualCare

By
Think Research Corporation
Modality
Secure Messaging
Video
Status
Verified
Attested Date
2021-November-18
Product Version
V 2.28.0
Verification standard version
2.0

Solution Provider Details

Other Operating names
HealthCare Plus
MDBreifcase
Clinic360
VirtualUrgentCare Nova Scotia (VUNS)
Video Visit for Health811 Ontario
Full Address
315 King Street East,Suite 500,Toronto,ON,N2H 2V5,CA
Year Business Started
2021

Accessibility Information

Published Accessibility Report
Accessibility report not available

Third Party Information

Video Secondary Vendor
Amazon Chime
Secure Messaging Secondary Vendor Name
Google Cloud Platform

Recommended Requirements

Vendors need to meet all mandatory requirements in the standard to become Verified. Recommended requirements are additional requirements that health service providers may find beneficial for their clinical practices. Below is a list of recommended requirements that this solution meets. Recommended requirements are based solely on vendor’s information provided to Ontario Health and not verified or validated by Ontario Health.

VirtualCare

IP Address.

Participant's name, date of birth, gender, and unique identifier i.e., Health card number

IP Address.

An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.

Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.

Virtual visit solutions will allow providers to send surveys to patients in order to: 

  • Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
  • Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)

Physicians participating in the provincial pilot identified this feature as important in order to confirm that medical advice has been received before a visit can be completed.

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

  • FOB + PIN
  • Password + Security question
  • Password + Authentication app
  • Authenticator + SMS/Phone call

Solutions should allow other care team members to join in a secure messaging visit. This can include reading or creating messages.

Last Updated: June 23, 2025