Health811 Resource Hub

The Health811 resource hub features communications materials health system partners can download and use to promote awareness of the Health811 service.

These materials can be used to:

  • Support public outreach and awareness efforts
  • Increase the visibility and awareness of Health811’s service offerings through existing communications channels
  • Inform communications that mention Health811

Communications materials included in the Health811 resource hub are available in English and French. If you have any questions regarding these resources or require more information, please contact communications@ontariohealth.ca.

Health811 Communications Materials

Health811 Key Messages:

To support communications featuring information about Health811, the following key messages provide an overview of the service, its features and how to access it.

  • Health811 is a free, secure and confidential service Ontarians can access 24 hours a day, seven days a week, to receive health advice from a registered nurse, locate local health services and find trusted health information. Ontarians can call 811 (TTY: 1-866-797-0007), chat online or access resources online at ontario.ca/health811.
  • Health811 can also help Ontarians to find a family doctor or nurse practitioner accepting new patients, offer support to quit smoking and/or a referral for vaping cessation services, nutrition counselling by a registered dietitian, breastfeeding assistance, colorectal cancer screening and refugee health supports all continue to operate.
  • FIT kits are available through Health811 for eligible Ontarians. A FIT kit can only be requested via phone.
  • The Health811 service, including the phone line, online chat feature and website, is available in English and French. Translation support is also available in over 200 languages, including Indigenous languages such as Cree, Ojibwe and Inuktitut, through Health811’s phone service.
  • Health811 is for non-urgent health care information, advice and health service referrals. This service is not a substitute for 911, which should still be used for a medical emergency. Health811 is also not a substitute for regular touchpoints with a health care provider.
  • On the Health811 website, Ontarians can:
    • Use the online chat feature to talk with a registered nurse, request assistance locating health services and ask general health questions.
    • Check their symptoms with the online symptom assessment tool.
    • Use the online health services directory to search for health services or health providers by keyword, location and specific search filters.
    • Review content about common health concerns and learn more about Health811’s features.

For French key messages, visit the French Health811 Resources Hub.

Social Media Imagery:

The following imagery is available in various sizes and can be used on social media platforms such as X (Twitter), LinkedIn and Facebook.

X (Twitter):

LinkedIn:

Facebook:

For French social media imagery, visit the French Health811 Resources Hub.

Digital Screen Content:

Digital screen content can be displayed on screens in public spaces, such as waiting rooms, or on computer screens. Available in PDF and PowerPoint formats.

For French digital screen content, visit the French Health811 Resources Hub.

Poster Content:

Print this poster out to promote Health811 in physical locations.

For French poster content, visit the French Health811 Resources Hub.

Last Updated: October 4, 2023