Privacy

Ontario Health - Privacy

Our commitment and Laws

We are committed to protecting your privacy whether you are browsing for information or conducting business with Ontario Health electronically. The handling of all personal information and personal health information by Ontario Health is governed by the Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act.

For information on how we protect the privacy of individuals whose personal information and personal health information we collect see the following pages:

 

Contact the Privacy Office

Privacy complaints or inquiries can be submitted to:

Email: privacy@ontariohealth.ca

Phone: 1-877-280-8538

Mail:

Chief Privacy Officer
525 University Avenue, 5th Floor
Toronto, ON M5G 2L3

 

*Inquiries submitted to Ontario Health by email may not be secure. Please do not include personal health information including health card numbers in your correspondence.

 

Contact the Information and Privacy Commissioner of Ontario

You have the right to submit any concern or complaint about Ontario Health’s information practices by contacting:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8

 

Phone: 416-326-3333 or 1-800-387-0073

TDD/TTY: 416-325-7539

Fax: 416-325-9195

Email: info@ipc.on.ca

Website: www.ipc.on.ca

Freedom of Information Requests

Ontario Health is subject to the Freedom of Information and Protection of Privacy Act (FIPPA). FIPPA provides the public with a right to access information we hold, with limited exemptions. It protects the privacy of individuals whose personal information we hold, and provides them with a right to access their own personal information.  

Making a Freedom of Information Request  

Freedom of Information requests must be made in writing. Please include enough detail to allow our staff to find the information, along with the $5.00 application fee (by cheque or money order payable to 'Minister of Finance').  

Download form

Send your form by email and any requests for additional information to: foi@ontariohealth.ca

Phone: 647-749-1851

 

*Inquiries submitted to Ontario Health by email may not be secure. Please do not include personal health information including health card numbers in your correspondence.

Ontario Health may charge you additional fees to process your request such as photocopying costs, shipping costs, and costs associated with replying to the request. You will receive a decision letter outlining our response to your request. You will be informed of your right to appeal the decision to the Information and Privacy Commissioner of Ontario.  

Note: Access requests for medical information found in the Electronic Health Record should follow the EHR access request guidelines. More information on EHR access requests can be found here: https://www.ehealthontario.on.ca/en/ehr/accessing-your-ehr

Last Updated: June 9, 2021