Screen reader support

Product Version 1.0 Primary Vendor Name Teladoc Canada Health Inc Modality Secure Messaging Date of Attestation Thu, 06/02/2022 - 12:00 Verification Standard Version 2.0 Date of Verification Fri, 06/30/2023 - 12:00 Withdrawn On Rational

The secure messaging modality of this solution was withdrawn from the Virtual Visits Verification Program and was de-listed from the Verified Solutions List on June 9, 2025. Teladoc remains validated for video visits.

Status Verified Address

Canada

Do you accept self referrals No Address

312 Adelaide St. West
Suite 200
Toronto ON M5V 1R2
Canada

Year Business Started 2002.00 Full Legal Name Teladoc Canada Health Inc Withdrawn Date Mon, 06/09/2025 - 12:00 Recommended Requirements 2.1.11: Provide seamless integration with Point of Service systems 2.1.12: Support identification of virtual visits eligible for claims submission 2.1.14: Support distribution of patient surveys 2.1.16: Enable verification of provider identity using a provincial identity management service 2.1.17: Will support Canadian English and Canadian French languages 2.1.18: Enable verification of clinician identity using multi-factor authentication 3.2.10: Enable a virtual waiting room 3.2.12: Provide a visual indicator of poor call quality to all participants in an ongoing video virtual visit event 3.2.13: Provide an audio-only option 3.2.14: Provide the ability to switch audio and/or video inputs (USB peripherals) during an active video visit 3.2.15: Provide additional data for operational statistics and information 3.2.17: Provide equipment and connectivity testing 3.3.2: Enable clinicians to support an interoperable video visit with sites using codec-based videoconferencing systems and peripheral devices 5.2.1: Therapeutic Area of Care 5.2.4: Clinical Provider Location (Event Host) 5.2.5: Participant Location (participants) 5.2.6: Participant Location (patient) 5.2.7: Participant Identification (patient) 5.2.8: Event Outcome Published Accessibility Report Accessibility report not available Supported Features Avoids using colour alone to convey meaning (example: uses symbols to show out of range results, not just red-coloured text) Closed captions (auto generated, manual, or third-party) Dark or high contrast modes Font resizer Keyboard accessibility Online booking Screen reader support URL friendly title Solo-Virtual-Care-Platform-Secure-Messaging-Modality

Product Version Version du produit : Version 4.11.24 | 1678744015 | v87 et supérieur Primary Vendor Name Maple Corporation Modality Secure Messaging Video Video Secondary Vendor Name Twilio Inc. Video Secondary Solution Name Twilio Inc. Date of Attestation Thu, 03/04/2021 - 12:00 Verification Standard Version 2.0 Date of Verification Tue, 12/07/2021 - 12:00 Withdrawn Off Status Verified Do you accept self referrals No Address

355 Adelaide Street West
Suite 100
Toronto ON M5V 1S2
Canada

Year Business Started 2015.00 Full Legal Name Maple Corporation Other Operating Names Maple Recommended Requirements 2.1.11: Provide seamless integration with Point of Service systems 2.1.12: Support identification of virtual visits eligible for claims submission 2.1.14: Support distribution of patient surveys 2.1.15: Provide ability for virtual visit information to be shared with patients and their caregivers 2.1.16: Enable verification of provider identity using a provincial identity management service 2.1.17: Will support Canadian English and Canadian French languages 2.1.18: Enable verification of clinician identity using multi-factor authentication 2.1.9: Manage patient agreements for virtual visit services 3.2.10: Enable a virtual waiting room 3.2.11: Enable clinicians to export a secure calendar entry and URL for a scheduled video visit 3.2.12: Provide a visual indicator of poor call quality to all participants in an ongoing video virtual visit event 3.2.13: Provide an audio-only option 3.2.14: Provide the ability to switch audio and/or video inputs (USB peripherals) during an active video visit 3.2.15: Provide additional data for operational statistics and information 3.2.16: Enable a videoconferencing endpoint to be added to a video visit using a dialing alias 3.2.17: Provide equipment and connectivity testing 3.2.18: Enable patient to save a virtual visit calendar entry and URL to their virtual calendar application 3.3.1: Enable clinicians to import and launch a video visit from a secured iCalendar data source 3.3.2: Enable clinicians to support an interoperable video visit with sites using codec-based videoconferencing systems and peripheral devices 4.2.12: Provide a read receipt for messages that can be filtered 4.2.9: Separate clinical and administrative messages 5.2.1: Therapeutic Area of Care 5.2.2: Name of Regulatory College 5.2.3: Professional Registration Number 5.2.4: Clinical Provider Location (Event Host) 5.2.5: Participant Location (participants) 5.2.6: Participant Location (patient) 5.2.8: Event Outcome VPAT/ACR link Maple Multi-Year Accessibility Plan Published Accessibility Report VPAT/ACR Supported Features Avoids using colour alone to convey meaning (example: uses symbols to show out of range results, not just red-coloured text) Font resizer Keyboard accessibility Screen reader support URL friendly title Maple