Wait Time Information System Portal

While the instructions on this page are available in French, the information available on the Wait Time Information System (WTIS) Portal is only available in English.

To log in to the Wait Time Information System (WTIS), select the Wait Time Information System button and enter your WTIS credentials.

Please type in ACDS\ as part of your username on the login screen. For example: ACDS\UserName

Wait Time Information System
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Reset your password

Username Restrictions

The domain name ACDS must be provided followed by a back slash (\). For example: ACDS\UserName

Strong Password Restrictions

  1. Must contain at least 3 of these 4 categories:
    • An uppercase letter
    • A lowercase letter
    • A number
    • A special character (for example, !, $, #, %)
  2. Must not contain your user name
  3. Must be at least 8 characters in length
  4. Must not reuse a previous password

Change your password

Username Restrictions

The domain name ACDS must be provided followed by a back slash (\). For example: ACDS\UserName

Strong Password Restrictions

  1. Must contain at least 3 of these 4 categories:
    • An uppercase letter
    • A lowercase letter
    • A number
    • A special character (for example, !, $, #, %)
  2. Must not contain your user name
  3. Must be at least 8 characters in length
  4. Must not reuse a previous password

Identity Management

Username Restrictions

The domain name ACDS must be provided followed by a back slash (\). For example: ACDS\UserName

Strong Password Restrictions

  1. Must contain at least 3 of these 4 categories:
    • An uppercase letter
    • A lowercase letter
    • A number
    • A special character (for example, !, $, #, %)
  2. Must not contain your user name
  3. Must be at least 8 characters in length
  4. Must not reuse a previous password

Resources

Contact Us

Email: ATC@ontariohealth.ca
Phone: 1-866-681-9846
Hours: Monday to Friday from 8 a.m. to 8 p.m.

Last Updated: June 18, 2025

The information on this website is intended for informational purposes only and is not a substitute for medical advice. Always consult your health care provider if you have questions or concerns. The use of the information on this website does not create a physician-patient relationship between Ontario Health and you.
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