Virtual Visits Privacy Guidance

Virtual visits involve the collection, use, disclosure, retention, and/or transmission of personal health information (PHI) and personal information (PI). In addition, access, transfer and disposal, when required, of PHI/PI are fundamental to the solution capabilities

Maintaining privacy while delivering care using virtual visit solutions involves unique challenges that can lead to unintended risks, such as data breaches.

Solution Providers can mitigate many of these risks by implementing appropriate privacy and security policies, procedures, and practices including conducting of Privacy Impact Assessments (PIAs).