Virtual Care Maturity Model
This model is a self-serve resource to support health care organizations in the adoption, implementation, and maintenance of virtual care.
This model aims to:
- provide a framework that can be used to measure and compare the virtual care maturity of health care organizations
- identify opportunities to adopt, implement, and maintain evidence-based virtual care to achieve objectives
- inspire the continuous improvement and growth of virtual care
- support the sudden growth of virtual care due to the pandemic
- highlight disparities between different organizations in the health care system
Last Updated: July 14, 2025