Virtual Visits Verification Program Disclaimer

The Virtual Visits Verification program and supporting process has been established by Ontario Health to give clinicians and healthcare organizations in Ontario access to expanded options for virtual care solutions in support of the province’s Digital First for Health strategy and to support health services planning. 

Once launched, a list of verified solutions will be published on the Verified Solutions List that is maintained by Ontario Health. This list is meant to serve only as a guide for clinicians and health care organizations in selecting and procuring verified virtual care solutions and should be reviewed in conjunction with those solution provider’s policies and processes to determine and evaluate whether a solution is suitable and complies with all mandatory requirements, industry standards and applicable laws. All solutions providers listed will have provided an attestation to Ontario Health that their solution meets the mandatory solution requirements, or that their solution meets all but a specified number of mandatory solution requirements for which a variance is required and has been issued by Ontario Health, needed to support safe, private, and secure virtual visits. The solutions are not intended to replace in person medical care. Refer to the Virtual Visits Solution Requirements to learn about the standards-based framework developed by Ontario Health.

For clarity, names of solutions and/or solution providers are not published or otherwise made available publicly by Ontario Health during the review stage of solution submissions.

Participation in the Virtual Visits Verification Program and process is completely voluntary. Use of a verified solution by clinicians and healthcare organizations is also completely voluntary, however it may impact funding for services or eligibility for provincial programs. For instance, physicians seeking information on how to bill OHIP appropriately for virtual care services are advised to refer to the Health Insurance Act, the regulations thereunder including the Schedule of Benefits for Physician Services or to contact the Ministry of Health. In the event of a conflict between this disclaimer and the Website Terms and Conditions, the terms of this disclaimer shall govern, but only as it relates to the Virtual Visits Verification Program.

Ontario Health may, at any time without notice or liability, and for any reason whatsoever, terminate, change, suspend or discontinue any aspect of the Virtual Visits Verification program and process. In no event shall Ontario Health (including directors, officers, employees and subcontractors) be liable for any damages or loss howsoever caused (including damage and loss caused by, but not limited to, any errors, loss of data, inaccuracies or omissions in any information, advice, instructions, content or scripts, whether provided by a Solution Provider or Ontario Health) arising in any way from the site, the discontinuation of the verification process, any content on the site or by a clinician’s or healthcare organization’s use of or reliance on a solution listed on the site. Ontario Health is not responsible or liable for any advice, services, or products that clinicians or healthcare organizations obtain through the use of a solution listed on the site.

Solution providers are solely responsible for ensuring that their solutions comply with all applicable laws (including, but not limited to, the Personal Health Information Protection Act, 2004 (PHIPA)), and that they are fit for their intended purposes. The submission by a solution provider of a privacy impact assessment and threat and risk assessment summary (or SOC2 Type 2 audit) and participation in the verification process does not mean the solution is in compliance with PHIPA or that if a clinician or healthcare provider uses a solution that they are in compliance. While Ontario Health may provide feedback on a submission, information submitted is accepted “as is” for completeness purposes. Ontario Health (including directors, officers, employees, and subcontractors) are not the creators, owners, editors, managers, providers (or agents of providers) of the solutions (or information and content contained therein) listed on the site. For clarity, the listing of a solution will not mean that Ontario Health has reviewed or conducted due diligence on the solutions or a submission by the solution provider; nor does it mean Ontario Health has identified all aspects to be considered, or reviewed and verified all aspects of all versions of (including any updates) of the solutions, or that they are suitable for use by all types of patients, clinicians or healthcare organizations. 

Clinicians and healthcare organizations may have unique obligations not included or contemplated in this process and as such should consult with their respective privacy and/or legal advisors or counsel as it assesses its readiness to deploy or use a virtual care solution. Clinicians and healthcare organizations should continue to make independent procurements including conducting independent due diligence regarding solution providers and their associated solution’s compliance with applicable laws (including, but not limited to, PHIPA).

Solution providers listed on the site are the entities solely responsible for the content, advice, production, and maintenance (including all required updates) of the solution. Clinicians and healthcare organizations must exercise their own skill and judgement when selecting and using a virtual care solution. Additionally, clinicians and healthcare organizations must ensure that the procurement of any solution listed on the site is conducted in compliance with its own legal and regulatory requirements.

Last Updated: December 15, 2022