This list is meant to help health service providers identify virtual care solutions that are appropriate for clinical use and that meet a standard for privacy, security, technology and functionality.
Ontario Health performs a review of privacy and security documentation, not an assessment. We accept Privacy Impact Assessment (PIA) and Threat and Risk Assessment (TRA) summaries and do not have access to full PIAs and TRAs performed by solution providers. Before procuring a solution, health service providers should perform their own due diligence to ensure the solution they select complies with legislation and meets their own needs and requirements.
Our Verified Solutions List shows the current status of virtual visit solutions that have self-attested to meeting, and subsequently been validated as meeting all mandatory requirements in the Standard. These requirements are critical to ensure that clinical encounters delivered virtually are secure and that patient privacy is protected.
Solutions listed on the Verified Solutions List that have been found to be non-compliant are required to remediate and while in remediation, may be denoted as Under Review. Solution providers that are not able to comply with all mandatory requirements and have chosen not to remediate are listed separately on the Withdrawn Solutions List.
The Ontario Telemedicine Network (OTN) video platform is a verified solution. There is no impact to the availability of the OTN video platform for physicians who use it or wish to select it as a new implementation. If you have any questions about OTN, please email: OH-OTN_InformationMailbox@ontariohealth.ca.
Solution providers are responsible for maintaining up-to-date profile information. Any users of this website including but not limited to front-line health care providers are responsible for performance of their own due diligence and for compliance with relevant legislation.
In order for health service providers and organizations to comply with Ontario Health’s Virtual Visits Solution Requirements, there are specific configuration requirements that are required to be made. For inquiries, please email hc_int_support@dapasoft.com.
In order for health service providers to comply with Ontario Health’s Virtual Visits Solution Requirements, the health care organization at which the health service provider is assessing Epic secure messaging must be listed as a participating health care organization.
In order for health service providers and organizations to comply with Ontario Health’s Virtual Visits Solution Requirements, there are specific configuration requirements that are required to be made. For further information, email verification@ontariohealth.ca.
In order to comply with Ontario Health’s Virtual Visits Solution Requirements (“the requirements”), there are specific configuration requirements that are required to be made. For inquiries, email cisco-oh-verification@cisco.com.
In order to comply with Ontario Health’s Virtual Visits Solution Requirements (“the requirements”), health service providers and organizations must agree to the terms and conditions of Zoom’s Protection Health Information Annex (PHIA). If you have a legacy Canadian Agreement that was signed before November 2020, you are required to sign Zoom’s PHIA to enable compliance with Ontario Health’s requirements – contact Zoom to request an updated agreement.
Last Updated: February 11, 2026
