VirtualCare

2.1.14: Support distribution of patient surveys

Virtual visit solutions will allow providers to send surveys to patients in order to: 

• Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
• Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)

2.1.15: Provide ability for virtual visit information to be shared with patients and their caregivers

2.1.17: Will support Canadian English and Canadian French languages

Solutions will support Canada’s official languages of English and French. Clinicians should be able to use (read, write, and edit) information in the chosen language.

The Solution Provider’s website can also be read in chosen language, including but not limited to training materials and release notes.

2.1.18: Enable verification of clinician identity using multi-factor authentication

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

• FOB + PIN
• Password + Security question
• Password + Authentication app
• Authenticator + SMS/Phone call

3.2.12: Provide a visual indicator of poor call quality to all participants in an ongoing video virtual visit event

3.2.13: Provide an audio-only option

An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.

3.2.14: Provide the ability to switch audio and/or video inputs (USB peripherals) during an active video visit

Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.

4.2.10: Enable multiple authorized clinicians to participate in a secure messaging visit

Solutions should allow other care team members to join in a secure messaging visit. This can include reading or creating messages.

4.2.12: Provide a read receipt for messages that can be filtered

Physicians participating in the provincial pilot identified this feature as important in order to confirm that medical advice has been received before a visit can be completed.

5.2.3: Professional Registration Number

5.2.4: Clinical Provider Location (Event Host)

IP Address.

5.2.6: Participant Location (patient)

IP Address.

5.2.7: Participant Identification (patient)

Participant's name, date of birth, gender, and unique identifier i.e., Health card number

5.2.8: Event Outcome